Booking conditions
To guarantee your reservation, a bank pre-authorization may be carried out from the date of booking until the check-in date. This pre-authorization will correspond to the amount of your first night at the property.
The security deposit will be fully refunded to you if no damage is observed by the property upon departure.
Any reservation of 4 rooms or more may involve special conditions and additional fees.
Secure transaction
Our website uses some of the most advanced technologies in internet security. All booking steps are secured using Secure Socket Layer (SSL) technology, a reference in its field. Your information is encrypted and protected through server authentication and data stream encryption.
The security certificate used is issued by the accredited third-party company USERTrust RSA Certification Authority and used by the D-EDGE booking system. You can verify the validity of the certificate.
Furthermore, the booking system is hosted in a secure server environment equipped with biometric security, firewalls, and other advanced technologies to prevent interference and prevent any intrusion.
Cancellation or modification of a service reservation
For Accommodation Services (room reservations within a property or other types of accommodations), it is reminded to the Client that they do not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, in accordance with Article L. 221-28 paragraph 12 of the Consumer Code which excludes this right for contracts concerning accommodation services to be provided on a specified date or during a specified period.
For each Service reservation, the Specific Conditions specify the cancellation and/or modification terms.
Prepaid reservations cannot be modified and/or canceled. The deposit (amounts paid in advance) will not be refunded. In this case, it is mentioned in the Specific Conditions.
When the Specific Conditions allow it:
- the modification or cancellation of a Service reservation by clicking on the link at the end of your confirmation email and following the instructions displayed on your screen;
- the modification or cancellation of a Service reservation can be made directly on the Site through the “Modify or cancel a reservation” section;
- The modification or cancellation of a Service reservation can be made directly with the property, whose contact details including telephone numbers are specified on the reservation confirmation sent by email.
In case of interruption of a Service due to the Client, the full agreed price will be collected. In the case of prepayment before the stay, no refund will be granted.
It is advisable to cancel as soon as possible once the cause of the cancellation has occurred.
Cancellation fees
Cancellation fees are non-refundable in case of selection of a non-cancelable, non-refundable rate. For all other offers, please refer to the conditions presented in the booking engine. In case of no-show, 100% of the reservation will be charged and non-refundable.
In case of cancellation, if you have paid online all or part of the reservation, this amount will be refunded to you after deduction of the cancellation fees (exception for non-cancelable, non-refundable offers).
Taxes
Rates are displayed including VAT. Tourist tax, government or local taxes may be charged additionally.
Check-in / Check-out time
Your room or apartment will be available at the reception from the time indicated below.
On the day of your departure, you must vacate your room/apartment by the time indicated below. Billing for an extra night may result from not meeting this departure deadline.
It is recommended to use the “Comments or additional information” box in the booking form to notify your estimated arrival time, especially if it is late.
Check-in time (from): 3:00 PM
Check-out time: 11:00 AM
Reception opening hours: Reception 24/24
Consumer mediator
The Client is informed by the hotel 55 Montparnasse of the possibility of resorting, in case of dispute concerning these General Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, in the conditions provided for in Title I of Book VI of the Consumer Code.
After contacting the Management of the hotel 55 Montparnasse and in the absence of a conclusive response within 60 days, you can contact the mediator at the following address:
Mediator: AME CONSO (
https://www.mediationconso-ame.com)
Address: 197 boulevard Saint-Germain, 75007 Paris
SIRET: 878 474 766 00028
Legal form: Declared Association
The hotel 55 Montparnasse also informs the Client of the existence of a European Online Dispute Resolution platform (“ODR”) to which they can resort. The Client can access it from the following link:
Online Dispute Resolution.
Law applicable to dispute resolution
The General Conditions are governed by French law, without prejudice to any potentially applicable protective mandatory provisions of the consumer’s country of residence.
Do Not Call list
In accordance with Article L.223-2 of the Consumer Code, the consumer who does not wish to be subject to commercial prospecting by telephone can freely register on a Do Not Call list. This list is accessible via the following website:
Bloctel.
